Telephone: 01902 751 101 | Email: A A A

Registered with the Care Quality Commission

Philosophy of Care


We recognise that life in a communal setting and the need to accept help with personal tasks are inherently invasive of a residents' ability to enjoy the pleasure of being alone and undisturbed. We therefore strive to retain as much privacy as possible for our residents in the following ways.

  • Giving help in intimate situations as discreetly as possible.
  • Helping residents to furnish and equip their rooms in their own style and to use them as much as they wish for leisure, meals and entertaining.
  • Offering a range of locations around the home for residents to be alone or with selected others.
  • Providing locks on residents' storage space, bedrooms and other rooms in which residents need at times to be uninterrupted.
  • Guaranteeing residents' privacy when using the telephone, opening and reading post and communicating with friends, relatives or advisors.
  • Ensuring the confidentiality of information the home holds about residents.


Disabilities quickly undermine dignity, so we try to preserve respect for our residents' intrinsic value in the following ways.

  • Treating each residents as a special and valued individual.
  • Helping residents to present themselves to others as they would wish through their own clothing, their personal appearance and their behaviour in public.
  • Offering a range of activities which enables each resident to express themselves as a unique individual.


We are aware that our residents have given up a good deal of their independence in entering a group living situation. We promote independence in many ways including the following:

  • Maximising the abilities our residents retain for self-care, for independent interaction with others, and for carrying out the tasks of daily living unaided.
  • Helping residents take reasonable and fully thought-out risks.
  • Encouraging residents to access and contribute to the records of their own care.


We aim to provide an environment and structure of support which responds to the need for security in the following ways.

  • Offering assistance with tasks and in situations that would otherwise be perilous for residents.
  • Protecting residents from all forms of abuse and from all possible abusers.
  • Providing readily accessible channels for dealing with complaints by residents.
  • Creating an atmosphere in the home which residents experience as open, positive and inclusive.


We aim to help residents exercise the opportunity to select from a range of options in all aspects of their lives in the following ways.

  • Providing meals which enable residents as far as possible to decide for themselves where, when and with whom they consume food and drink of their choice.
  • Offering residents a wide range of leisure activities from which to choose.
  • Enabling residents to manage their own time and not be dictated to by set communal timetables.
  • Respecting individual, unusual or eccentric behaviour in residents.
  • Retaining maximum flexibility in the routines of the daily life of the home.