Telephone: 01902 751 101 | Email: enquiries@holmebank.co.ukTextSize A A A

Registered with the Care Quality Commission
www.cqc.org.uk

Terms and Conditions of Residence

*Click on the heading to take you directly to that area of text.

Introduction

Care Provided

Confidentiality

Services Provided

Fees

Medication

Personal Effects

Quality Assurance

Staff In The Home

Insurance

Termination Of This Agreement

Death

Registration

Complaints

Documents

Introduction

Your room is designed to be a relaxing comfortable base from which you can organise and run your life in the way that you choose.
Your room is fitted with a lock which you are advised to use and staff will be able to access in an emergency.
You will have been given a set of keys to your room which you may decide you wish to keep or may return to the office taking into account the levels of assessed risk involved.
The home will provide a range of activities, interests and hobbies that you may wish to pursue.  Alternatively you may wish to continue with your clubs and associations from the time before you lived in the home.  The choice of how much, or how little, you wish to join in is up to you.

Care Provided

We will provide your care based on a range of assessments of your strengths, needs and achievements.
This will be recorded in a Service Users Plan which will be written specifically for you and designed to help to meet your needs. 
We will endeavour to ensure that our procedures and services continue to meet your needs and these will be reviewed  regularly with the care professionals involved in your care.

Confidentiality

All personal records relating to you which are kept by the home will be kept strictly private and confidential. You are entitled to see such records should you wish to do so.
No one else will be allowed to see your personal records unless either, you give your permission for this, or if the person requesting information is a relevant care professional who has a legitimate reason.
In addition, Inspectors from the Care Quality Commission have a legal right to access all files within the home.  This includes personal files relating to all service users.

Services Provided

The home will provide such services as may be required, in accordance with your assessed needs, to meet an agreed plan of care.  This will include the provision of personal care, food, heating, lighting, laundry and equipment required to meet your assessed needs.
Any services required which are not included in your fees will be notified to you as being outside the scope of our services and are listed below.
Visitors are encouraged to take service users out although they must advise the person in charge that they intend to do so. We can accept no responsibility for a service user during such outings.
The decision to move into the home is an important one and for this reason the first four weeks of your stay should be considered a trial period. Two weeks before the end of the trial period the home manager will meet with you to discuss if you wish your residency to continue.  If either you or the home do not wish to continue your residence then your residency will terminate at the end of the trial period.
No notice will be required during the trial period.

Fees

The fees are reviewed when resident’s needs change and at least in April each year.
The April review takes into account:

  • The Retail Price Index over the previous twelve months.
  • Statutory increases to the state pension and attendance allowance.
  • Any significant requirements/improvements necessary in order to meet Government   legislation.

Four weeks written notice will be given by the Company.
Should the service user require hospital treatment for longer than four weeks, the
home will retain the accommodation on payment of the full fee for the first four weeks and 90% of the fee for a further period of four weeks (eight weeks in total). Thereafter, the normal fee may be charged or notice of termination assumed.
Services not included in the care package provided are: medical requisites (other than medication by prescription) incontinence aids in excess of those provided by the National Health Service, hairdressing, chiropody, newspapers, luxury toiletries, clothing and other items required of a luxury or personal nature.

Medication

Prescribed medication is the resident's private property.
In cases where the resident is unable to supervise their own medicine, the manager will make arrangements for the supervision and administration of such medication.
The home has a contract for control of medication with a local pharmacist.

Personal Effects

We hope that you will want to bring some of your own possessions and furniture with you although we will provide appropriate furnishings if you wish.
You need to tell us about any electrical items that you bring with you and make sure that they are safe to use.  If there is any doubt as to whether an item is safe, you should not use it until an electrician has tested it. 
We will ensure that all your electrical items are “PAT” tested for safety once every year.
If you have a television, you do not need to buy a separate ‘full fee’ licence.  The manager will provide details of the Concessionary TV Licence Scheme.  There is no additional charge for this.
You can deposit your valuables with us (including cash) for safekeeping although you need to be aware that there are insurance limits as to the amount of money and valuables that you are covered for. 
For this reason, we would strongly advise that you consider the use of a safety deposit box for items of particularly high value.
You might wish to leave cheque books, pension books or other savings books with us also. 
If you no longer wish to handle your own financial affairs (or are unable to), you should arrange for someone to do this.
The manager and staff are not normally allowed to do this without prior written permission.

Quality Assurance

The home operates a Quality Management System which has been designed to meet the requirements of relevant legislative and regulatory bodies and is reviewed regularly by the Care Quality Commission.
Our policies and procedures are based on current legislation affecting the home and on best practice guidelines.
We have produced a Statement of Purpose for you and you will have access to a copy at all times.  This Statement of Purpose will provide you with information about the home and how it is run.
All our systems are designed to enhance your quality of life and should at all times respect your privacy, independence, dignity and rights whilst offering you choice and fulfilment in your daily life.

Staff In The Home

The home employs trained carers under the guidance and tutelage of a professionally trained and qualified manager.
Sufficient staff will be available at all times to accommodate service users requirements.
Your views will be regularly sought in order that the level of care you require can be agreed, planned and delivered.
All our staff are trained to care for you, to safeguard your rights and to respect your dignity and independence.
If you are not satisfied with the conduct of staff please raise your concerns with the manager.
Any concerns about your care may also be raised with Care Quality Commission.

Insurance

The home is  insured by: Gold Direct (Aviva Ins Ltd).
Policy No: GDCCH03/1838/23826867CBT
The manager is able to provide details regarding the insurance cover in relation to your personal property.
The personal property of residents will be insured to a maximum of £2500.00 in total and £500.00 for any single item. An excess of £350.00 is payable on any claim.

Termination Of This Agreement

Four weeks notice or payment in lieu will be required should a service user decide to leave the home, except when the departure results from the death or sudden illness of the service user, in which case no such notice will be required. 
Although it is the aim of the home to care for service users for the rest of their life, there may be a change in circumstances such as a change in your care or nursing needs which, based upon assessment, may make it necessary for you to move. 
Any such move would only be considered to ensure that your needs are effectively met and the quality of your life is enhanced as much as possible.
We will endeavour to discuss all aspects of your changing care needs with you (or your representatives) in order that you are kept fully informed.
In such cases, four weeks’ notice will be given and every assistance given in trying to find appropriate alternative accommodation.
The home reserves the right to pursue any losses incurred due to breach of this contract.

Death

In the event of the death of a client, the next of kin and / or the legal representative will be informed.

Registration

The Home is registered as a Care Home to provide accommodation for persons who require personal care (not including nursing) for older people and older people with dementia by the Care Quality Commission who are responsible (through assessment and inspection) for ensuring that required standards are met and maintained.

Complaints

Service users or their representatives should in the first instance discuss any complaints with the manager or senior care staff on duty if they are not satisfied with the level of service, care or treatment. Please refer to the formal complaints procedure.
However, if the complaint is not satisfactorily resolved, it should be referred to:

The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Email: advice@lgo.org.uk
Website: www.lgo.org.uk
Telephone: 0300 061 0614

 

Documents

The manager will make available to you a copy of the Statement of Purpose for you to read.  Should there be any other policies are procedures that you feel may be relevant to your residency, please ask the manager for copies.